Our policy lasts 30 days from the date your order is received. If 30 days have passed since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
Several types of goods are exempt from being returned. The following items are non-returnable:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once we receive and inspect your return, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment or issued as store credit (if applicable) within a certain number of days.
Shipping charges are nonrefundable.
If you haven’t received your refund yet:
If you’ve done all of this and still have not received your refund, please contact us at support@merchtraffic.com.
Only regular priced items may be eligible for refunds.
If an item you purchased at regular price is reduced, you may request a price adjustment within 2 days of purchase.
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@merchtraffic.com.
For damaged items, include:
We will provide a prepaid return label for approved damaged or defective items.
Please send your item(s) to the following address:
MT Returns
Attn: Returns Department
5400 Three Notched Road
Crozet, VA 22932-3105
Please include the following in your package:
Once we receive your return, please allow 10–14 business days for processing.
